SIZELYT SUPPORT
A little help.
Then you’re on your way.
Email zs432245@sc5.so-net.ne.jp. Include your iOS version, app version and what happened. Please do not send identity documents or sensitive photos. Support is available in English and Japanese.
How do I save the actual smaller file?
Tap Save or share JPEG, then Save to Files. Use this exported JPEG when uploading. Selecting the original from Photos will upload the original size.
What is the free daily allowance?
Convert up to 10 photos per local day, one at a time, using all four standard limits. Only successful conversions count; failures and cancellations do not. Usage stays on your device and resets when its local date changes. Re-converting counts again. Clearing working files or action counts does not reset the daily allowance. No account or ads. Originals are unchanged. Pro has no daily limit (20 per batch). No ads or extra allowance for watching ads.
Can I share action counts to help with support?
Sharing is optional. From Settings, share the local action summary and choose your destination. If you send it to our support email, we retain the counts, including completed purchases, with your sender address and message only for resolving your support request. We delete this information within 90 days after resolution unless retention is legally required. See the privacy policy.
Can I use Pro on a new iPhone?
Use the same Apple Account and tap Restore purchases on the Pro screen. Internet access is required to verify the purchase.
Does Pro renew automatically?
No. Pro is a non-consumable, one-time purchase. There is no subscription or trial. The App Store shows the price before confirmation.
Why is a photo less sharp?
A small byte limit can require fewer pixels. Preview the result before uploading. Use a larger permitted limit when detail is important. Compression does not guarantee legibility.
Which files work?
Still JPEG, HEIC and PNG images up to 60MB each. Animated images, PDFs, video and RAW are not supported. JPEG output places transparent areas on white.
How do refunds work?
Apple handles payments and refund requests at reportaproblem.apple.com. Refunded purchases may no longer unlock Pro.
日本語でのお問い合わせ
上記メールへ、iOSのバージョン・アプリのバージョン・発生した操作をお知らせください。本人確認書類や機密性のある写真は送らないでください。購入復元はPro画面の「購入を復元」から行えます。Proは買い切りで、自動更新はありません。
無料は端末のローカル日付ごとに成功10枚まで、1枚ずつ変換できます。失敗・取消は数えず、同じ写真の再変換は再度数えます。作業用ファイルや操作回数の消去では無料枠は戻りません。Proは日次上限なし、1回20枚までです。
設定の操作回数の共有は任意です。サポートメールへ送った場合、成功した購入の回数を含む集計を、送信元アドレス・本文とともに問い合わせ対応にのみ利用します。法令上の保存義務がある場合を除き、解決から90日以内に削除します。共有先は本人が選びます。詳しくはプライバシーポリシーをご覧ください。